“Customer” means the person,
firm or corporation entering the Center who registers and or signs
any enrollment documents pertaining to The Toto Station. The customer
may be taken by Management as having full authority to sign on in
respect of the children under their control or supervision.
“Equipment” means the play equipment and activities
located within and around The Toto Station.
“User” means the specific 6 month year old age limit
to 10 year old age limit.
“Management” means The Toto Station and its managers
and employees.
“Center” means The Toto Station located at 4938 Paseo
Padre Parkway, Fremont C 94555.
General Members Etiquette
1. Memberships must be in good standing in order to use the facility.
Payments must be current and up to date to use programs and facility.
2. Socks must be worn by all children while on the play floor.
Shoes are stored in the cubby holes. (Socks are available for sale
in all sizes.)
3. No child is permitted to enter the play area or facility without
a valid membership card and a parent or responsible adult bringing
them into the center. Parents/Guardians must present the membership
access card to confirm the membership, and for tracking drop off
and pick up times.
4. Outside food and drinks are not allowed, with the exception
of baby food and formula which can only be consumed in the lounge
area. Parents may purchase our snacks from the vending machines
and consume them in the lounge area or during private events if
they have received prior written permission.
5. No gum or other food or drink items allowed in the play area.
6. No personal toys or personal backpacks or handbags allowed in
the play areas.
7. No strollers or bikes allowed on the premises and should be
parked outside The Toto Station at your own risk. If brought onto
the premises, they will be removed and placed outside.
8. Our restrooms have diaper changing tables for the convenience
of the mom and me toddler program members. Plastic bags will be
provided to mothers to dispose of the soiled diaper in garbage contained
outside the premises of The Toto Station. No soiled diapers are
to be thrown or placed in any garbage receptacles within out facility.
Mothers are required to bring their own supplies of diapers/cleaning
material and change of clothing. In the event of an emergency, clean
diapers will be available for purchase from out staff at $2.00/diaper.
9. The Toto Station is not responsible for lost or stolen items.
All items and personal belongings, backpacks and clothing must be
properly labeled.
10. The only parents permitted into the play area are members of
the mom and me program during the specific timings of classes. All
other parents may wait in the lounge area.
11. Parents are permitted in the play area during prepaid private
events such as birthday parties, shows etc. Depending on the package
purchased a restricted number of adults will be permitted into the
play area. However, there are no shoes permitted in the play area
regardless of the event. Only clean socks maybe worn at all times.
Socks are available for purchase in case of emergency from the reception
desk.
12. Children that are considered disruptive or a hazard, or those
who continue to have persistent behavioral issues will be disenrolled
from the program without notice. There will be no refunds or prorated
fees or tuition applicable under any circumstances.
13. Parents and children may not access or enter the employee designated
areas or take any material, books or other forms of instructional
material without the written and approved permission of the management
of The Toto Station.
14. Late charges and early drop off rates will apply to all cases
without exception and are required to be paid at time of pickup
or drop off in cash or check without exception.
15. The Toto Station reserves the right to cancel a user’s
membership if the management feels that the user(s) is not using
the facility in a safe and friendly manner.
16. Discount or other special gift checks and coupons will be honored
up to the expiration date only.
17. The Toto Station and management reserves the right at any time
and without notice to revise the costs of charges quoted invoiced
and advertised.
18. The customer shall indemnify and hold the Management harmless
against all claims, actions, suits, demands, costs, expenses, including
all legal costs and expenses in any way arising out of the use of
the Equipment by the Customer during the period of play whatever
caused by negligence of the customer, his servants or agents, or
by negligence of any other person whatsoever or arising out of the
condition of the Equipment or the use to which it is put.
19. The customer agrees that no footwear or jewelry is to be worn
during any class sessions. No sharp objects, toys, food, drinks
or any other articles that could cause damage to the equipment or
the user are to be used or around the equipment.
20. There is to be no running anywhere in the center, in the class
area, playground or the lounge area. No rough play will be permitted.
21. As this is a Play Center catering for many people at its peak
times it is essential for the customers to understand there will
be instances of accidents like bumps, bruises and sprains. We will
not be held responsible for such accidents and you enter the Center
at your own risk.
22. The Management of The Toto Station reserves the right to refuse
admission or to ask you or your guest/children to leave or terminate
your membership, if we reasonably believe that you or your guest
is in breach of any of our conditions..
23. We will endeavour to provide the best possible service to members
and to deliver the commitments made as part of our strategy. However,
subject to written notification, the management team reserves the
right to amend the Membership Terms & Conditions, Programs and
Prices in light of changing circumstances and/or to ensure the health
and safety of Members.
24. Your Membership is personal to your child, it cannot be assigned
or transferred to another person. If you lend your Membership card
to another person we will terminate your Membership.
25. If you forget to bring your valid Membership card, we reserve
the right to refuse admission or entry if you cannot provide alternative
satisfactory proof of identity. We also reserve the right to refuse
admission if you repeatedly fail to bring your Membership card.
After the third time without your card during your membership period
you will be charged the guest fee rate to gain entry.
26. In the event of loss or theft, a replacement membership card
will be required at a minimum fee of $10.00.
27. Once paid, Membership fees, tuition and payments are non refundable
under any circumstances. There are no prorated fees for missed or
cancelled classes for any reason whatsoever. Once a class is paid
for, there will be no refunds or transfers or carry over for payment
and tuition.
28. You must not abuse the equipment or facilities of the center.
Any willful, negligent or deliberate damage to The Toto Station
property by yourself, your child or your guest(s) must be paid for.
29. You may not behave in a disorderly, violent or rude manner
or in a manner, which causes or is likely to cause offence or distress
to other Members, Guests or staff.
30. You may not bring alcoholic or intoxicating liquor, narcotics,
or other mood altering substances, or consume them at, the Toto
Station facility.
Disclaimer
1. It is the member's responsibility to follow Health & Safety
notices and the instructions of Staff.
2. The Toto Station is unable to accept liability for any loss,
damage to or theft of your personal property or that of your guests,
whilst on the premises.
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